We accept Visa, Mastercard, Maestro, American Express (Amex), Google Pay, and Apple Pay for all transactions.
2. What currency are transactions processed in?
All transactions on our website are processed in GBP (£).
3. How secure is my payment information?
Your security is our top priority. We use industry-standard encryption and secure payment gateways to protect your personal and payment information.
4. When will my payment be authorized?
Payments are authorized at the time of purchase. Orders are processed only after payment has been successfully received.
5. How can I request a refund?
Refunds, where applicable, will be issued to the original payment method. For detailed instructions, refer to our Return and Refund Policy.
6. What is Lilo London’s return policy?
We accept returns for both defective and non-defective products within 30 days of the delivery date. Products must be in new and unused condition with all original tags and packaging.
7. Can I exchange a product?
Yes, exchanges are allowed within the 30-day return window. The product must be in new and unused condition, and exchanges can be made for a different size, color, or item.
8. How do I initiate a return or exchange?
Email us at info@lilo-london.com with your order number and reason for return or exchange.
Follow the instructions provided by our customer support team.
Use the prepaid return label included in your package to ship the item back.
9. Are there any fees for returns or exchanges?
Return Shipping: Free of charge using our prepaid return label.
Restocking Fees: None.
10. How long does it take to receive my refund?
Once we receive and inspect the returned item, refunds will be processed to the original payment method within 7 days. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
11. Do you ship outside the United Kingdom?
Currently, we only ship within the United Kingdom. However, we are considering expansion to other regions in the future.
12. How much does shipping cost?
Shipping is free for all orders within the United Kingdom.
13. What are the order processing times?
Orders are processed within 1-3 business days (Monday to Friday). Orders placed after 5:00 PM (GMT) or on weekends will be processed on the next business day.
14. How long does delivery take?
Estimated delivery time is 6-10 business days, including processing time.
15. How can I contact customer support?
For any questions or concerns, email us at info@lilo-london.com , and our team will be happy to assist you.
